Is there a workaround for the problem? If so, be prepared to describe the workaround.Can you reproduce the problem? If so, what steps do you take to reproduce it?.Do you have logs, traces, or messages that are related to the problem?.What software versions were you running when the problem occurred?.To save time, know the answers to these questions: When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently.
Helpful Hints For Obtaining Technical Assistance:īefore you contact IBM Rational Software Support, gather the background information that you need to describe the problem. Visit the Jazz Community if you use a Rational product created using the Jazz platform to interact directly with the Jazz development team and other community members, download product trials and betas and track development progress.
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